PRIVACY POLICY

Last updated: 02.04.2026

Neraetva o.d. is committed to protecting the privacy and security of users’ personal data. This Privacy Policy explains how we collect, use, and protect personal data of visitors to the website.

The processing of personal data is carried out in accordance with applicable data protection laws, including the Law on Personal Data Protection of Bosnia and Herzegovina.

1. Data Controller

The controller of personal data is:

Neraetva o.d.
Trg nezavisnosti 21
Sarajevo, Bosnia and Herzegovina
Email: info@neraetva.com

For any questions regarding personal data protection, you may contact us at:
📧 info@neraetva.com

2. What Data We Collect

During the use of the website, the following categories of data may be collected:

Technical data

• IP address
• browser type and version
• operating system
• time of access to the website

Website usage data

• pages visited
• duration of visit
• navigation behavior on the website

Data voluntarily provided by the user

• full name
• email address
• content of messages sent via contact form or email

Data submitted via the contact form is used exclusively for responding to user inquiries and will not be used for other purposes without user consent.

In the case of subscribing to an email list, the data is used for sending guides, educational content, and occasional offers, exclusively with user consent.

The website uses analytics tools (e.g., Google Analytics) to analyze website usage and improve user experience. These tools may collect data such as IP address (in anonymized form), user behavior on the website, and technical device data.

The website does not collect special categories of personal data.

3. Purpose of Processing Personal Data

Personal data is processed exclusively for the following purposes:

• ensuring the functionality and security of the website
• communication with users
• responding to user inquiries
• improving the quality of website content
• fulfilling legal obligations

4. Legal Basis for Processing

The processing of personal data is based on:

• legitimate interest in ensuring the security and functionality of the website
• compliance with legal obligations
• user consent (e.g., for marketing or cookies)

The user may withdraw their consent at any time.

5. Cookies

The website uses cookies to improve functionality and user experience.

Through the cookie banner, users can manage their settings and give or withdraw consent for the use of cookies.

Detailed information is available in the Cookie Policy.

6. Sharing Data with Third Parties

Neraetva o.d. does not sell or transfer personal data to third parties.

Data may be shared only when it is:

• legally required
• necessary for the technical maintenance of the website
• necessary for system security

7. Data Processors

For website maintenance, we use trusted IT service providers (e.g., hosting, analytics).

These providers have limited access to data and are obligated to act in accordance with data protection laws.

8. Data Transfer to Other Countries

In certain cases, data may be processed on servers located outside Bosnia and Herzegovina.

In such cases, we ensure appropriate safeguards in accordance with data protection laws.

9. Data Retention Period

Personal data is stored only as long as necessary to achieve the purpose of processing or as required by law.

• Contact form data is stored for up to 12 months
• Marketing data is stored until consent is withdrawn
• Cookie consent data is stored for 3 years

After this period, the data is deleted.

10. User Rights

Users have the following rights:

• right of access to data
• right to rectification
• right to erasure (where applicable)
• right to restriction of processing
• right to object

To exercise your rights, contact:
📧 info@neraetva.com

Users have the right to lodge a complaint with the competent authority:
The Personal Data Protection Agency of Bosnia and Herzegovina.

11. Data Security

Neraetva o.d. implements technical and organizational protection measures, including:

• access control
• security protocols
• regular system maintenance

12. Changes to the Privacy Policy

Neraetva o.d. reserves the right to amend this Privacy Policy.

All changes shall take effect upon publication on the website.